Frequently Asked Questions
Everything you need to know about shopping with Playtech
What payment methods do you accept?
We support all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. For high-end PC builds, we also offer secure bank transfer options.
How long does shipping take for electronic components?
Standard shipping typically takes 3-5 business days. For urgent upgrades, we offer Express Shipping which delivers within 1-2 business days. Please note that custom-built gaming rigs may require an additional 48 hours for stress testing before dispatch.
What is your return policy for defective hardware?
We offer a 30-day return policy for most items. If a component is Dead on Arrival (DOA) or develops a fault, contact our support team immediately for an RMA number. All products must be returned in their original anti-static packaging.
Do your products come with a manufacturer warranty?
Yes, all electronics sold at Playtech are 100% authentic and come with full manufacturer warranties. The duration varies by brand, typically ranging from 1 year for peripherals to 10 years for certain power supplies.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping costs and import duties are calculated at checkout based on the weight of the electronics and the destination country.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email. You can use this to monitor your package's journey from our warehouse to your doorstep through our integrated tracking portal.